Case Study of Video Manual Implementation (Standardization and Efficiency in Store Staff Training)
Contributing to the improvement of service quality for customers! Video production service employee training.
【Implementation Site】 Business Description: Food service industry, various facility food services, delivery, etc. Number of Employees: Approximately 6,500 <Challenges> - There was significant variation in the understanding of staff training procedures among the leaders assigned to each store, making it difficult to thoroughly educate staff, which resulted in inconsistencies in the service provided to customers. - High turnover of employees placed a heavy burden on leaders responsible for staff training. <Actions Taken> - Production of video manuals and implementation of a distribution system, along with operational support. <Efforts> - By breaking down tasks into finer details and visualizing service rules through videos, we achieved uniformity in the quality of education for each staff member and improved the efficiency of training. <Key Points> - The large number of locations and unlimited user registrations, along with detailed proposals for education planning and operational methods, were highly valued, leading to successful implementation and results. *For more details, please download the PDF from the link below or feel free to contact us.
- Company:リオ
- Price:Other